For any inquiries, please email us at:

hello@milliarda.co.uk


You may return unopened items within 14 days of delivery.

Please include your order number in your email.

Returns must be posted to our distribution address, which we will provide via email.

Each Milliarda Cannes and Maison Canine product is carefully wrapped and dispatched in our signature presentation box.

UK

We offer fast, reliable tracked 24H delivery via Royal Mail- £7.50
Complimentary shipping for orders over £200

EU

We offer tracked and insured express delivery- €9.95 to all European countries.
Complimentary delivery for orders over €200

Rest of world

We offer tracked and insured express delivery for all orders- £23.

Please note: Local import duties and taxes may apply. These are the customer's responsibility.



We care deeply about the quality of our products and your satisfaction. If you're not happy with your order or have any concerns, we’re here to help.

💬 How to Make a Complaint

If you have a complaint about a product or our service, please contact us as soon as possible at hello@milliarda.co.uk

Please include:

  • Your name
  • Order Number
  • Description of the issue including any related photography if available

⏳ Our Response Time

We aim to acknowledge your complaint within 2 working days, and provide a full response within 7 working days.

If we need more time to investigate, we’ll let you know and keep you informed throughout the process.

🛍️ Refunds & Returns

Please visit our Returns & Refund Policy for more information on how we handle returns related to complaints.

🐾 For Pet Products

Our paw balms and veil parfumé are designed for external use only. If your pet shows any signs of discomfort or reaction, please discontinue use immediately and consult your vet. We take all complaints seriously and will review any reported issues in line with product safety regulations.

Beautifully crafted with elevated materials the Milliarda Collections includes both Sterling Silver and 18k and 24k Gold Vermeil in contemporary and timeless styles designed for everyday wear. 

Care

We recommend keeping your jewelry stored in a jewelry box when not being worn. This extra TLC will help to prevent oxidation.

Avoid exposing your jewellery to any perfumes, soaps, or abrasive agents, like chemical cleaners or heat.

Remove jewelry before swimming or showering. A soft polishing cloth should be used in the event of tarnish.

WARRANTY

Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
All of our jewelry has a 1-year quality warranty, starting from the delivery date of the order.
The warranty is valid against any material and/or manufacturing defect. This warranty does not include insurance against physical or accidental wear and/or damage.
Please unpack and inspect your order immediately upon receipt. Any and all claims must be reported to Milliarda within five (5) business days without exception.
Milliarda is not responsible for lost or damaged items after a delivery has been accepted except as otherwise provided in these Terms.

RING SIZES

Using a piece of string, wrap it lightly around your finger. Mark where the string comes together, and measure that length against a ruler.
Use the chart to find your size based on the circumference.
RING SIZING CHART

FAQs

Order confirmation email not received

I have placed an order but have not received the confirmation email

Every time you place an order on our website, you will receive a confirmation email.

If you don’t receive it, we recommend checking your Spam folder.

If you cannot find it, get in touch with our customer service team at hello@milliarda.co.uk

Sending my order to different addreses

I need to send items of the same order to different shipping adresses

I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that?

We are only able to accept one shipping address per order. If you need items to ship to different addresses, you will need to place them as separate orders.

How do I clean my Millliarda Jewellery?

Jewellery Care

Because our fashion jewellery is 18K, 24KGold or Rhodium plated over sterling silver, it is possible for the plating to fade over time from continuous wear. This is unavoidable over the lifetime of any plated jewelry.

Because of this, we do recommend that our customers are cautious when washing their hands, swimming, exercising, cleaning, or styling their hair, as soaps, chlorine, detergents, cleaning agents, and hair products can remove the plating.

The Milliarda jewelry pouch doubles as a safe haven for your jewelry’s storage and a polishing cloth to keep it looking bright and shiny.

Can you wear gold plated jewelry in the shower?

We recommend taking your gold plated jewellery off before you get in the shower, as it can damage the plating. This protects your jewelry’s shine by avoiding contact with agents such as soaps, lotions, and hair and cleaning products.